CITIMORTGAGE STOLE MY MONEY & wont return it

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Home » Consumer Reviews » Mortgage » CITIMORTGAGE STOLE MY MONEY & wont return it

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CITIMORTGAGE STOLE MY MONEY & wont return it

Feb 2, 2008

Citimortgage complaint by Pissedoffinnj

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THey are theives, did an UNAUTHORIZED payment from my checking account, which wiped out any cash I had--which made evdery other bill I was paying Bounce, which accrued insufficient funds fees from my back to me, which CITI has still not returned to me. When I call, and I have about 12 times in the last 30 days, they dont know why the check wasnt sent, they know NOTHING and they keep reopening a case---but then somehow it closes and the check never gets mailed to me. I WANT MY FLIPPING MONEY BACK CITI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (I am current on the *** loan too by the way)

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Comments (2)

1. Written by michelle, on 18-04-2008 02:17

I can't believe that this is happening to other people too! my husband & I are going Thur the same hassle with Citymortgage. We pay our mortgage on time and get charged a late fee, we have done the online payment thing ,the money is withdrawn on that day but the account is not being posted as payed for about a week later.thanks to them my credit score is low , they are so quick to report people. We have called to have the due date changed for the mortgage,the won't work with you they tell you the only way is to refinance & the due date will still be the same! The whole situation is sad because our other mortgage company was sold to them without no warning to the consumers , we can't even refinance with another company because of their dishonest ways. Is their anybody that we can report them to? they seem like predatory lenders ,they need to be stopped . Also I am tired of calling City mortgage and having a person that don't speak English answer their calls I have asked to speak to a person without a foreign accent & end up either being hung up on or another foreigner put on the line ,when you do call with a problem they lie .We have called three times in one day & got three different answers to the same question.

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2. Written by Nichole and Jason, on 05-03-2008 18:41

They did the same exact thing to us. Caused our bank account to go -400.00. It has been a total mess. They don't have any confirmation #'s but are not wiling to help us. We keep getting the same run around about this. We been on the phone with people from India to Montana and back to India. We are now on the phone with the third person for the last 2.5 hours. We have been told that we made the payment and that's it.....but we never made such a payment, however we made our regular payment as usual via check which they received and took out. So we had two mortgage payments go out in one month!!! They can't even provide us with phone records. I think that they get commission when people make payments over the phone or something. It is a nightmare. If anyone knows anything that we can please respond to this.

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