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Ok so I feel behind on my mortgage. My fault, going though child custody court. So I send in all this paper work for the modification. I get back an email after months saying I was granted a mod. Ok so my home specialist says I just have too make 3 trial payments and...
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Anonymous
Jackie

"I keep calling, they don't return calls , answer emails"Did you ever suspect that these methods are ineffective ?I'm confused . You state "trial payments" and "trail payments...

2.9
#1103614
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This is the worst company to deal with I will never deal with them again ever. I will give you a little back ground. My payments for my Citi bank Mortgage was set to come out of my Wife account through FNC Insurance agency bi weekly . Well July 2nd my wife passed away...
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2.9
I didn't like
  • Executive decisions they tend to be idiots
#1087867
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Mark Eliades (Senior Mortgage Specialist) has been sending me monthly emails asking if I was ready to refinance. He was offering interest rates nobody else could match. Even though reviews online were bad, I had to get the rate they offered. Initially, he said we...
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#1085692
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Citimortgage - Nightmare awake

Citimortgage
#1111349
Since my Signifacant other passed being hard enough I lost my job the next year. For three years this %%#@&+ company Had me mail thousands of papers fax redo un&%$##believable and 20 helpers who need a job know my whole life it seems . Chapter 13 and still up in the air my Lawyer is an Angel I am keeping my Home 2007 till 2037! They took over from original.
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Citimortgage Loan Refinance Review

Citimortgage
#978389
1.0
Details
Citibank treat their loyal customers like dirt. They are not willing to help and very condescending when you are speaking to them. A down right horrible bank to deal with. Do not help hardship cases and, and don't care at all.
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Billing Practices
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Product or Service Quality
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Value for money
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Citimortgage Loan Modification Review

Citimortgage
#883249
CitiMortgage and its lawyers are nothing more than a bunch of criminals. Whatever you do i advise anyone never ever take a loan from citimortgage or do modification on loan because if you do they will take everything you have worked all of your life for and after theyve done that they will take home and property.
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Citimortgage Loan Review

Citimortgage
#831793
1.0
Details
Wondering back in 2006 or 2007 this company was accused of predatory lending practices. I ask because what do they mean by a 15/30 year adjustable loan where they are recouping about double plus the cost and interest for the loan in 15 yrs.
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I had a mortgage with Citimortgage & I was having problems with them. The next thing I know my mortgage statement stopped coming from them & started coming from Seterus. I contacted them because the amount of the loan was not accurate because Citimortgage had not been...
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#1080541
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I was very excited to make my final as I made it two weeks later they called where is your payment I checked my account and was taken out I sent it again I checked a few days later and again was not taken I called and found out That they wouldn't take it because I paid...
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1.0
#1076025
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I paid off my mortgage loan a month ago via a wire transfer with all the documentation they required. It still has not been applied. I have spent over 2 hours on hold going through the same story every time talking to people that do not speak English and still have no...
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1.6
#1021153
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We currently have a mortgage with them so we thought a refi would be seamless. Far from. We told them from the get- go that we had a bankruptcy in 2012 but they said they could probably still do it. We paid $525 for application fee and appraisal after our July 21st...
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#934347
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Citimortgage - 98
I been applying for HARP since 2014 all I keep doing is sending document one after another. you think that you loan is being process but it just sitting in the trash can. I feel like I'm on a roller coaster of send document over and over again. The underwriter does not...
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Anonymous
Wafer

Everyone please pleae file a complaint at this website: http://www.consumerfinance.gov/

I didn't like
  • Fax machine services missing documents
  • Customer services
  • Phone services
#920123
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I have been applying for a loan modification. Since I started the loan modification process I have had three agents and now that I have summitted everything I can not get my loan modification agent to confirm receipt. with the change of each agent, I am never notified...
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#868836
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Contact Citimortgage

Mailing Address:
CitiMortgage, Inc
CitiMortgage, Inc. Attn: Customer Research Team P.O. Box 10002 Hagerstown, MD 21747-0002
Hagerstown, MD 21747-0002
Phone:
(800) 248-4638
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After an initially delightful and responsive initial period, Citibank reneged on their written promises and confirmations. I will never get a loan from Citibank nor would I ever recommend getting a mortgage loan from them. Earlier this year, we found a condo that we...
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1.8
I didn't like
  • Interest rate change
#867870
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