i am about three years from paying off a 20 yr mortgage. my loan was bought from another company years ago and my taxes were always included.
years later after city i got notice my property was being sold for nonpayment of taxes citi they had no knowledge of anything.
i called several times the property had not been switched from the previous loan comp i called the other comp and handled it my self. had to pay 5000.00 in back taxes and to have the property deeded to me.
it was a mess but customer service is worthless.
Review about: Citimortgage Loan.
Monetary Loss: $90000.