CitiMortgage
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CitiMortgage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CitiMortgage has 1.4 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to set up direct payment, Good bank, Were initially expedient in processing loans.
Cons: Customer service for former mortgage clients, Inept customer service, Poor customer service.Recent recommendations regarding this business are as follows: "Ask for a different lender with in the first 24 hrs", "Excellent", "Double check to see if deed recorded as paid. I am trying to get a home equity loan and it just popped up after nearly 20 years", "Do not use this website because they do not have the right to speak on your behalf. At least to a Mortgage Lender so this was a waste of my time.", "Good mortgage companies have their insurance correspondence information readily available online, and/or are easy to access a live rep for customer service. Choose another lender.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CitiMortgage has 1.4 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to set up direct payment, Good bank, Were initially expedient in processing loans.
Cons: Customer service for former mortgage clients, Inept customer service, Poor customer service.Recent recommendations regarding this business are as follows: "Ask for a different lender with in the first 24 hrs", "Excellent", "Double check to see if deed recorded as paid. I am trying to get a home equity loan and it just popped up after nearly 20 years", "Do not use this website because they do not have the right to speak on your behalf. At least to a Mortgage Lender so this was a waste of my time.", "Good mortgage companies have their insurance correspondence information readily available online, and/or are easy to access a live rep for customer service. Choose another lender.".
Most users want CitiMortgage to offer a solution to their issues.
Media from reviews
Top CitiMortgage Reviews
"Information"
I submitted a request for my mortgage info and got the info in a couple of hours and was eased with the results
"Mortgage lender misconduct, Robosigners, violations in respa and TRILA"
They assigned a note unendorsed in 2010 & 2013 with a 2017 lost note affidavit all done by robosigners, withheld all account details from the account holder...
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Verified Reviewer |
Poway, California
Liens
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Verified Reviewer
Mortgage lender misconduct, Robosigners, violations in respa and TRILA
Preferred solution: Full refund
User's recommendation: Ask for a different lender with in the first 24 hrs
Round Rock, Texas
Missing escrow
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Verified Reviewer |
Gaithersburg, Maryland
Information
User's recommendation: Excellent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gaithersburg, Maryland
Information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mortgage Paid and Never Recorded
This mortgage was sold 3 more times. I have been chasing it since I first filed a complaint and am now on #4. Thank you.
Preferred solution: My deed recorded as marked paid
User's recommendation: Double check to see if deed recorded as paid. I am trying to get a home equity loan and it just popped up after nearly 20 years
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't Get Anyone To Provide Fax Number
- Will keep your information safe as no one can contact a rep
- Info not easy to access online or via call
- Impossible to contact
Preferred solution: A live representative, and/or a fax number, so that I can comply with citibank's request
User's recommendation: Good mortgage companies have their insurance correspondence information readily available online, and/or are easy to access a live rep for customer service. Choose another lender.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dongen, North Brabant
Mails
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Verified Reviewer |
New York, New York
Lost Mortgage Satisfaction
In March of 1998 I took out a first ($88,000) and second mortgage ($22,000) with The Money Centre Inc. 10504 Park Rd, Charlotte, NC 28210.
The Money Centre Inc. Turned around and sold/assigned the mortgage to Associates Home Equity Services. BUT, The Money Centre, Inc did not file a mortgage satisfaction with the local Register of Deeds and the mortgage from 3/13/1998 is still showing on my property at 408 Flamingo Way, Boiling Springs, SC 29316. I have a satisfaction of mortgage that provided to me for Associates Home Equity Services with the Citifinancial account#410003**** dated 02/29/2000 but somewhere along the way the Money Centre, Inc's mortgage was never cancelled.
My issue am selling my house and was due to close on 8/10/2023 and when the title search was done these two mortgages showed up.
My attorney faxed documentation to your company twice, fax#1-85*-***-**** on 8/9/20/23 and 8/10/2023 requesting a lost satisfaction of mortgage and I am following up on this because I cannot close without this. The property was paid off in full by wire transfer on 9/25/2000 to Associates Home Equity Services.
User's recommendation: Do not use this website because they do not have the right to speak on your behalf. At least to a Mortgage Lender so this was a waste of my time.
Eau Claire, Wisconsin
Received a letter saying citi bank issued us and it wasn't cashed
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To locate the proper servicer on an equity line of credit
The Bank has referred the family to interact with the Bank's attorney.The real issue is that it has been more than 40 years that has past in regards to this issue. The injustice is in the denial of providing adequate information to these adult children that will open a...
229-1* ***th Avenue
Queens Village NY 11428 in regards to conducting a successful sale of this property.
The Original Customer was Lillian Allred (presently deceased)
The Loan was originated in 1977 and refinanced on November 2, 2006
The Refinanced Loan was recorded on November 30, 2006
Borrower: Lillian Allred
Property location: 229-1* ***th Avenue Queens Village NY 11428
As an agent of representing the heirs in truth and I would like to contact CITIBANK to help this family: requesting a buy down letter and a reduction in accumulated interest owed on this loan on behalf of this family if at all possible.
The purpose of this request is toward the family's ability to pay off this loan successfully through the sale of their family's property.
Thank you for your Time;
Sincerely,
Mekita J.M. Coe
Licensed New York State Real Estate Agent
Keller Williams Legendary
925 Hempstead Turnpike Suite: 438
Franklin Square NY 11010
Cell: 347-234-****
Office: 516-328-****
- We received home equity line of credit through this bank
- We are not and have not been made aware of the servicer
Preferred solution: Price reduction
User's recommendation: Do your do deligence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question regarding an insurance check
Preferred solution: Speak to someone
User's recommendation: To be able to speak to someone.
Cypress, Texas
Your Servicer is not doing their job
You sent my loan to Cenlar in 2017. I have one more year till payoff.
Every year they do my escrow analysis in the month before they pay my insurance. For the last 5 years they have done a 2nd manual escrow analysis. This year they told me they're too busy to do that and since I know how to figure it - I should just do that myself and pay the extra into the escrow account on their website. HOW MUCH ARE YOU PAYING THESE JERKS TO DO TO THE JOB THEY ARE NOT DOING?
I do not appreciate this one bit. CENLAR IS RIPPING YOU OFF. Do I work in their escrow department?
Are they paying me a paycheck to figure escrow analysis by hand? NO THEY ARE NOT SO I SHOULD NOT HAVE TO DO THEIR WORK FOR THEM.
User's recommendation: Sorry, but there is not a damn thing you can do because lenders sell loans and servicing all the time.
International Falls, Minnesota
I haven't received a bill from you. I need you to send me a bill
Odessa, Florida
Delinquencies
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Verified Reviewer
Need credit on my account for appraisal service
Preferred solution: Full refund
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