I mailed my February mortgage check to The Lakes in Las Vegas. They destroyed the check. It was past due almost two weeks, and I put a stop payment on the check. I called another Citi branch and they told me to send another check, which I did. A few days later the original check was sent back to me with a letter telling me to send another check.
I feel when they desroyed the check, they should have contacted me immediatly instead of the long delay in sending everything back. I would like my twenty five dollars reimbursed.